Measuring Mission
- Peter Drucker quote: “You get what you measure.”
- Applies to both performance and mission.
- Easy-to-measure indicators don’t always reflect mission faithfulness.
Personal Leadership Story
- Excitement over rapid growth numbers (serving more families, charts up).
- Received an award in Washington, D.C. for innovation.
- Soon after, everything unravelled:
- Growth overshadowed quality and operational excellence.
- Led to painful layoffs of 100+ staff.
- Realised wrong things were being measured.
- Lesson: Growth is good, but growth alone can be dangerous.
New Measurement Framework at Hope International
- Mission impact – Are we staying true to our mission? Are lives being transformed?
- Operational excellence – Do we have strong systems, staffing, and processes?
- Right to grow – Growth only comes after mission impact + operational strength.
Challenge for Leaders
- What metrics do you measure?
- What behaviours do those metrics encourage?
- Do they capture mission faithfulness, or risk mission drift?
Core Reminder
- We get what we measure.
- If we don’t measure mission, we risk drifting away from it.