Listening to the right voices

One of the best ways to stay on mission is to listen well to the people that we serve. Who are you listening to? And how are you using that information to shape, to form and inform the services that you provide?

1. Reflect on the current listening practices of your organisation. Who are you listening to in your work? Are you prioritising the voices of the individuals you serve? If not, how can you shift your approach to ensure their perspectives are at the forefront?

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2. How are you using the information you collect to shape the services you provide? Are you actively incorporating the insights gained from listening to the people you serve? Consider how you can better integrate their feedback into the decision-making processes of your organisation.

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