Course summary

Well done on completing this course. Here is a summary of the key ideas from the course. We encourage you to discuss what you have learnt with your team.

“We get what we measure and if we are not measuring our mission then we might be on a path towards [mission] drift.”

Mission aligned metrics:

• Metrics matter
• The way that we listen matters
• How we elevate the voices of those we are serving matters

Two challenges to overcome:

• Proximity gap
• Stakeholder gap

Aligning Your Activities and Programmes to Your Mission

• Regularly Review the Mission
• Evaluate Current Activities
• Set Clear Objectives
• Involve the Team
• Monitor and Adjust

Leaders guide questions:

• What key performance indicators (KPIs) drive your organisation? What behaviours do they incentivise?
• Which metrics reflect the essence of your organisation’s purpose and guide you towards meaningful growth while staying on mission?
• Are you prioritising the voices of the individuals you serve? If not, how can you shift your approach to ensure their perspectives are at the forefront?
• How are you using the information you collect to shape the services you provide? Are you actively incorporating the insights gained from listening to the people you serve? Consider how you can better integrate their feedback into the decision-making processes of your organisation.