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    Building trust reflection tool

    We now realise the importance of building trust but how do we know if we are doing enough. Below is a reflection tool that will guide you to analyse your current actions and what you can put in place to improve.

    How to use this tool:

    • Reflect: Start by filling in the “Your Reflection” and “Current Practices” columns based on your organisation’s activities and your personal experience. 
    • Analyse: Identify strengths and areas for improvement by comparing your reflections with your current practices. 
    • Plan: Use the “Action steps for improvement” column to set specific, actionable goals that will help enhance your expertise, improve metrics tracking, communicate more effectively with supporters, and build stronger community relationships. 

    Building trust reflection tool:

    Evaluation Question Your Reflection Current Practices Action steps for improvement
    1. Are you a constant student of the work you do? Reflect on whether you are continuously learning about your field. – Describe your ongoing learning activities (e.g., reading, attending workshops, peer discussions). – Identify areas where you need further learning. – Set specific goals for continuous education (e.g., courses, certifications).
    2. What steps are you taking to be an expert on the problems your organisation seeks to solve? List the steps you are currently taking to deepen your expertise (e.g., research, networking with experts). – Current strategies for staying informed about your organisation’s focus area. – Identify additional resources or networks to engage with. – Develop a learning plan to address gaps in your knowledge.
    3. Which metrics provide the most compelling evidence of your organisation’s effectiveness? Identify the key metrics your organisation uses to measure impact (e.g., success rates, community engagement). – List the metrics currently tracked. – Examples of how these metrics demonstrate effectiveness. – Review and refine metrics to ensure they accurately reflect impact. – Plan how to integrate these metrics into regular reporting.
    4. How do you communicate this information with supporters? Reflect on how your organisation shares its impact data with supporters (e.g., reports, newsletters, social media). – Current communication methods. – Effectiveness of these methods in engaging supporters. – Explore new ways to present data more compellingly. – Set up regular updates or meetings to keep supporters informed.
    5. What process does your organisation follow to form friendships and truly know the community it serves? Describe the process your organisation uses to build relationships with the community (e.g., regular meetings, surveys, events). – Current community engagement practices. – Examples of successful relationship-building. – Evaluate the effectiveness of these practices. – Implement new strategies to deepen community relationships (e.g., more frequent interaction, personalised outreach).
    Download the tool here